Info: For application and training enquiries as well as questions about your Craftnote subscription, you can contact our customer service via the contact form (customer service), chat and by phone at +49 30 31197770 (Mon-Fri: 9-12 & 13-17 pm) will be happy to assist you.
If you cannot find the information you need to solve the problem you are currently experiencing in our help section, our team will be happy to help you via the contact form (customer service), chat or by telephone on +49 30 31197770 (Mon-Fri: 9-12 & 13-17 pm).
To create a ticket, please only use the "Report error" option in the contact form. the "Report error" option in the contact form.
Note: When you open a ticket, the required fields must be completed. fields must be completed. All mandatory fields are marked with a red asterisk (*) marked with a red asterisk (*).
Checklist of what information is required for processing
In the event of an error in the web app (PC / laptop)
- Detailed description of the problem with the date it was detected
- Who is affected by this? (e-mail addresses of the employees concerned)
- Browser used Internet browser Has been checked for a possible update and installed if necessary
- The operating system used and its version number (e.g. Windows 11)
- Error occurs under a mobile or / and WLAN connection
- Cache has already been deleted in the Internet browser used
-
For smooth and timely processing, we recommend Screenshots of the settings stored in the web app and the error message that may be displayed error message displayed with the request.
-
If the problem can be reproduced, we recommend creating a screen recording
In the event of an error in the Craftnote mobile app (Apple / Android)
- Detailed description of the problem with the date it was detected
- Who is affected by this? (e-mail addresses of the employees concerned)
- Details of the end device used (e.g. iPhone 15 Pro)
- Operating system used and its version number (e.g. iOS 17.4)
- Currently used Version number of the mobile Craftnote app
- Operating system used and / or the mobile Craftnote app has already been for a possible update checked and, if necessary, already installed
- Mobile Craftnote app has already been uninstalled and then downloaded again from the Apple App Store or Google Play Store
- Cache has already been deleted in the settings area of the Craftnote mobile app
- Error occurs under a mobile or / and WLAN connection occurs
- We recommend smooth and prompt processing, Screenshots of the settings stored in the mobile Craftnote app and any error messages error message that may be displayed with the enquiry.
- If there is a problem that can be readjusted, we recommend making a screen recording to create a screen recording. Please use the screen recording function provided by the manufacturer Apple. screen recording function provided by the manufacturer Apple. You can find information on this in the Apple help article "Recording the screen of the iPhone or iPad"