There are several reasons why you may have difficulties evaluating your employees' working working hours of your employees in Craftnote.
Some possible reasons could be:
- Errors in time recording: Please make sure that the working hours of your employees have been recorded correctly, either by clicking on the stopwatch or manually by entering start and end times. end times.
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Missing authorisation: Please check whether you have the necessary authorisation to evaluate the working times of your employees. Only users with the owner or project manager role assigned in Craftnote can simultaneously analyse the entries made by employees on their mobile devices under the web app at the same time;
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- Attention! Project managers can only evaluate the times for the projects assigned to them.
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- Self-assigned Basic licence: The evaluation is only possible only possible by a user with the assigned Pro or Premium licence.
- Employees with an assigned Basic licence: To ensure that the times employees can be evaluated, they must first be assigned the Pro or Premium licence. be assigned the Pro or Premium licence beforehand.
- Technical problems: Under certain circumstances, there could also be a technical problem with the Craftnote app. In this case we recommend we recommend that you contact the customer service to contact to contact us.