This is usually because the document has not yet been finalised.
Quick guide:
1) Open the Craftnote app on your mobile device.
2) Edit the document and click on the tick symbol at the top right to save it.
3) Click on ‘Finalise document’ and save your selection by clicking on the tick.
4) Click on ‘Save’ at the bottom right to save the PDF form.
Info: Here you have the option to save the edited form in an existing subfolder of the file storage.
Open the web app on your PC / laptop and download the document. You can now print out the PDF form with the signatures.