HOW CAN WE SUPPORT YOU?

Info: In addition to the option of making an adjustment under the web app (PC / laptop) in the ‘Licences & billing’ settings area, you can also use the following direct link: Customer portal

1) After clicking on the link above, simply enter your Craftnote login e-mail address and click on the blue ‘Send’ button.

2) You will then receive an e-mail to the e-mail address you provided and click on the ‘Register’ button.

3) You will now be automatically redirected to your billing portal and can immediately start making the desired changes or view and download invoices that have already been created.

What can be adjusted and viewed in the billing portal:

1. Billing address incl. company name
2. Payment method (SEPA direct debit & credit card)
3. E-mail address for sending invoices
4. Tax ID
5. Telephone number
6. View invoices, cost details and subscription renewal date
7. Cancellation of the subscription (cancel plan), as well as its cancellation if desired